As a single woman, I can sometime feel intimidated by the often very male world of auto care. While everyone I had contact with at John's Auto Care, was in fact male, I didn't feel in the slightest intimidated or talked down to. I really appreciated their good communication and respect. (Oh, and the use of a loner vehicle -- again, as a single person I don't have the advantage of a partner to share a second vehicle with or get rides from). And, of course, the car is running well now, too!